Payment and Shipping
We ship our goods within Germany and internationally.
SHIPPING COSTS & PAYMENT WITHIN GERMANY
The transport costs for spirits up to 31.5kg total weight are calculated according to the DHL shipping cost table. From a total weight of 31,5kg we charge 2% transport costs.
SHIPPING COSTS & PAYMENT WITHIN THE EU
The transport costs for spirits up to 31.5kg total weight are calculated according to the DHL shipping cost table. From a total weight of 31.5kg we charge 3% transport costs.
PRICES & PAYMENT
All specified payment methods except invoice:
The transaction fees of PayPal apply. You can view the corresponding cost statement here.
Cash on delivery:
plus 29,75 € NN-fee on delivery in cash.
Per invoice (not selectable only on request):
Only valid for authorities, public institutions, church institutions and large companies (written order). Please directly by e-mail - email@example.com or by phone +49 (0) 211 17 42 96 74.
We would be pleased to advise you personally about the possibility of leasing for your order. Simply send us an e-mail to firstname.lastname@example.org or call us on +49 (0) 211 17 42 96 74.
ACCEPTANCE OF GOODS/ TRANSPORT DAMAGE/ COMPLAINT
Check the goods immediately after receipt in the presence of the carrier/delivery person to claim possible transport damages. Any transport damage or damage to the packaging or goods must be noted on the consignment note! If this information is missing, transport damage cannot be accepted! In general, complaints must be reported to us immediately in writing with photo and packaging and goods. Returns are only made after allocation of a return number - unsolicited shipments will not be accepted. Note: A return of used goods is generally excluded! Goods are returned at the expense of the customer - unfree shipments are not accepted by the warehouse.
CONDITIONS FOR RETURN
The return is only possible in case of transport damage and must be reported in writing to EXCLUSIVE-PUR immediately after receipt of the goods. You can do this either via the e-mail address email@example.com or by post. In the case of post, the date of the postmark is decisive. Pur Group Int. (exclusive-pur.com), Kirchfeldstraße 147, 40215 Düsseldorf.
You only pay a handling fee of 35% (of the net value of the goods) or at least 30.00 €. The purchase price will be transferred to your account less the handling fee.
Excluded from the return service are products purchased individually on customer request.
The goods must be packed in the original shipping packaging in such a way that they are safe for transport.
The return shipment must be approved by EXCLUSIVE-PUR.
The customer bears the costs and the transport risk for the return transport.
A statutory right of withdrawal of 14 days applies exclusively to consumers and not to commercial buyers.
The illustrations in this shop are to be regarded as approximate. We reserve the right to make changes in construction, appearance and form as well as scope of delivery. Details are not binding! All previous catalogues and prices lose their validity with this publication. All prices are subject to the addition of VAT. Dimensions are always width x depth x height unless otherwise stated. For all other regulations our current terms and conditions apply. Place of jurisdiction and place of performance is Düsseldorf.
Translated with DeepL Translator